• Implementing Business Suite Pro has helped the food company to reduce costs and response times associated with its document generation and printing and, more importantly, improve its customer satisfaction
Atlanta, April 12, 2010 – Alimerka, the most important food distribution company in the autonomous region of Asturias, Spain, has chosen DocPath to improve its document design, generation and distribution processes.
Founded in 1986 with entirely Asturian capital, Alimerka has gone through a tremendous transformation, growing from a company of 14 employees to an enterprise encompassing 175 supermarkets that employ over 4,500 people. Its firm commitment to offer its customers the highest quality at the best price and its policy of empoyee training have allowed this organization to expand and become a bellwether of the food industry.
Another of the factors that contributed to Alimerka’s development has been its firm commitment to Information Technology. In fact, Alimerka has its own development department although it occasionally employs the support of different business partners to realize some of its projects.
The difficult process of generating reports
One of the most pressing concerns of the Alimerka Systems supervisors was the lack of document processing speed. The number of reports that Alimerka manages has multiplied as it has grown. For a while, they tried to resolve the issue by traditional means, but it became evident that it was indispensable to acquire some type of document software.
With that in mind, Alimerka began looking at different document software solutions and after careful consideration, it opted for DocPath Business Suite Pro , a solution especially designed for medium-size businesses that enables them to design professionally finished documents in different formats, including PDFs, and to distribute them through different channels: printers, faxes or emails.
“DocPath was the right choice. We haven´t found another solution as complete and versatile in the market. Business Suite Pro is ideal for producing fully customized reports and forms to integrate with data, graphics and images,” said Alimerka´s chief information officer José Luis Rey, who added, “Regarding the quality/price ratio, I sincerely believe that for a medium-to-high document volume, the ratio is very satisfactory.”
Time and cost savings
After some months running, Alimerka has been able to verify the benefits of having a professional document software solution, as its own chief information officer testified: “The benefits are very clear. Now we can develop practically any kind of report or form within our own department, with the consequent savings in time and costs, and with a notable improvement in the satisfaction of the end users,” said Alimerka´s CIO.
Although generating and distributing complex reports aren’t easy tasks for IT departments, “challenges such as the difficulty of merging data that other applications in the market present, or of finding a user-friendly way of viewing the results, are problems that Alimerka has now overcome,” said Luis Rey.
For his part, DocPath president and founder Julio Olivares said: “I like to think that our job isn’t finished when we make a sale. Our commitment to the customer goes far beyond that, and I´m really pleased to see that Alimerka is achieving its goals with Business Suite Pro.”
About Alimerka
Alimerka is the most important food distribution company in Asturias, Spain, with a strong presence also in the autonomous regions of Castilla-León and Galicia. Its business is based on offering its customers the best quality and the best price with its products through a network of 175 supermarkets that is constantly growing. For more information, visit: www.alimerka.es